IMPORTANT! YOU MUST READ THIS PAGE BEFORE YOU USE THE PRODUCT!

WHATSAPP MESSAGE ONLY!!: 07984 170 511
Monday to Friday: 10am to 7pm
Saturday: CLOSED , Sunday: CLOSED

This is the only department that will be able to help you with any enquiries. Message WHATSAPP ONLY!

ALTERATIONS

*WE OFFER FREE UNLIMITED ALTERATIONS WHEN YOU FIRST RECEIVE THE CLIP INS.

90 % OF CUSTOMERS MAY NEED AT LEAST 1 ALTERATION.

Alterations are not faults; these can include but not exclusive to the clip ins being:

• Too loose (MOST COMMON)
• Too tight
• Protruding over or under the gum line or rubbing on your gums causing discomfort (YOU MUST NOT WEAR THE CLIP INS AND CONTACT US ASAP)
• Cracks / Holes during initial fitting or on delivery
• Can’t close your mouth (This is temporary you need get use to the product)
• Lip sticks out ( This is temporary you need to get use to the product)

*CLIP INS CAN BE ALTERED EASILY; IT IS THE CUSTOMERS RESPONSIBILITY TO CONTACT NEED THAT SMILE FOR ALTERATIONS.

We need 2 photos sending to us on WHATSAPP only first so we can see what you can see. Then we can help you further.

Please WHATSAPP ONLY – 07984 170 511.

1) Close up photo of your natural teeth showing all your teeth and the gum line
2) Close up photo of the clip ins in showing all the clip ins and the gum line

FITTINGS

When you first try your veneers in be careful putting it in your mouth! We recommend you do this in front of a mirror so you can get used to popping it in and out.

To remove your veneers unhook them with your fingers at the back of your mouth.

*It may take you a short time to get used to the product EVERYONE IS DIFFERENT and EVERYONE HAS DIFFERENT TEETH. You can’t compare one customer experience to another.

You may have a slight lisp or difficulty saying certain words – Do Not Worry. This is quite common and will only last a short time. If you still have a lisp after 48-72 hours the product needs tightening.

It is safe to eat soft foods ONLY and drink with them in but the product will last longer if this is avoided. If you have several missing natural teeth we advise you to be careful while eating soft food.

If you have received upper and lowers, please try the uppers first for at least a week around the house to get use to them, then try both together. It will take you time to get use to them as your mouth is very sensitive. Don’t expect to get use to them straight away!

If you have difficulty fitting the veneers DO NOT PANIC!

GENERAL CARE & CLEANING

DO NOT use any toothbrush, toothpaste, or ear buds or any other type of brush whatsoever. (This will make your warranty invalid).

A 5minute soak in Milton tables with warm water is recommended 5 times a week.

Do not use any product that contains bleach. When not being worn please keep them safely in the box provided or a suitable container. We advise the veneers are not to be worn when sleeping or any form of physical exercise.

*** KEEP AWAY FROM CHILDREN AND PETS***

WARRANTY

We offer a free 12 month warranty for Repair. Please refer to the terms and conditions for full warranty details.

What you ARE covered under –
Simple breaks or simple chips from wear and tear over time ARE covered. No more than 2 breaks in one arch can been deemed as repairable. However ALL of the pieces MUST be returned for repair under the free warranty. If there is extensive damage and breaks in more than 2 places or all the veneer is not returned to us this will need to be reviewed by Need That Smile and a further charge may apply as this may need a full re make of the veneers due to the damage caused.

What you are NOT covered under –
• DO NOT use any brush including a toothbrush to clean them
• DO NOT use tooth paste to clean them
• DO NOT use an ear bud to clean them
• DO NOT Sleep with the Clip In’s in your mouth
• DO NOT rise under tap water
• Pets eating / chewing them
• Lost Clip In’s
• Attempted repairs by the customer for example using glue to repair the Clip In’s
• Eating anything hard or chewy – e.g. nuts, steaks, meat on the bone, chocolate, French sticks etc. as your bite will be too hard when eating this type of food.
• If the veneers are loose in the customers mouth this may cause cracks / breaks. It’s the customer’s responsibility to contact NTS ASAP for an alteration if they are loose, so the product does not break.
• We only go back to your 6’s (the first molars) due to your bite as a lot of customers break the clip ins due to chewing. It’s also a more comfortable fit not being attached to the back teeth. When you have taken your impression if it’s not taken your back teeth or it’s not been pushed up or down enough to get a full impression of the back teeth this will also stop the Clip In’s going to the back teeth. We can’t cover you on your warranty if you want the Clips In’s going right to the back teeth as our lab advise against this. If you have missing teeth at the back we can only add on an extra 1 or 2 teeth maximum. However not every customer would be suitable for extra teeth due to their bite and existing teeth. If you need any advice on this please contact us and we will be happy to discuss with you.

All we ask is for you to pay to send the veneers back, well packed, to us using a signed for delivery service.

YOU MUST KEEP THE TRACKING RECEIPT – It is your responsibility to get the product back to us safely we can’t replace or repair a product we don’t receive!

*You are covered under the warranty to tighten the product from home if you need any further advise please message WHATSAPP 07984 170511.