2 Information about us and how to contact us
2.1 We are RM Clinic Limited trading as Need That Smile, a company registered in England and Wales. Our company registration number is 10054487. Our trading address is PO BOX 811, OLDHAM, OL1 9UP.
2.2 You can contact us by telephoning our customer service team at 01625 464 416 between 10am to 6pm Monday to Friday, Saturday we are CLOSED, Sunday we are CLOSED, or by writing to us at our trading address, or email us at [email protected].
2.3 If we have to contact you we will do so by telephone, SMS, Whats app, social media or by writing to you at the email address or postal address you provided to us in your order.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails, text, SMS, What’s app , or any other social media.
2.5 We are not dentists, nor are we the manufacturers of the products. We cannot and do not offer any advice on any treatment plans that you may have and we would strongly advise that you seek advice from your own general dental practitioner before purchasing our product.
2.6 As our products are made specifically for you, we may have to make alterations (“Alterations”) to the product to ensure that they fit you correctly. Alterations are not faults, nor are they repairs. Alterations may be required if the product:
- Is too loose;
- Is too tight; (You must not wear the product and contact us ASAP )
- Protrudes over or under the gum line; (You must not wear the product and contact us ASAP )
- Is too thick;
- Has cracks/holes during initial fitting or on delivery;
- If you cannot close your mouth (this is temporary and you will need to get use to them);
- Your lips protrude (this is temporary and you will need to get use to them).
- An alternation may be needed which could include a full remake of the veneers, new set sent out and/or a new impression may need to be taken.
2.7 In order for us to be able to assist you with any fitting issues or Alterations, we will require a photograph of (a) your natural teeth showing the gum line and (b) the product fitted over your natural teeth showing the gum line – sending to us via What app message.
2.8 Some Alterations can be easily carried out from home with guidance from our customer services. Other Alterations will require the product to be return to us.
2.9 Please be aware that EVERY customer has different teeth: some customers clip-ins may be thicker in certain areas due to the position and size of their teeth. Therefore to make their teeth appear straighter extra material will need to be added to these areas.
2.10 We use your natural teeth as the template. The largest tooth in your mouth is used as the guide to make your smile appear straighter (we cannot make your natural teeth any smaller than they are).
2.11 We only go back to your 6’s (the first molars) due to your bite as a lot of customers break the clip ins due to chewing. It’s also a more comfortable fit not being attached to the back teeth. When you have taken your impression if it’s not taken your back teeth or it’s not been pushed up or down enough to get a full impression of the back teeth this will also stop the Clip In’s going to the back teeth. We can’t cover you on your warranty if you want the Clip In’s going right to the back teeth as our lab advise against this. If you have missing teeth at the back we can only add on an extra 1 or 2 teeth maximum. However not every customer would be suitable for extra teeth due to their bite and existing teeth. If you need any advice on this please contact us and we will be happy to discuss with you.
2.12 THE PRODUCT CONTAINS SMALL PARTS and should be kept away from children, used only as instructed, and stored in their correct container (out of the reach of children) when not in use.